We want to do all that we can to support you with your bill payments, which is why we've alerted you to a change to your Direct Debit payments.
There are a number of reasons why your Direct Debit payment needs to increase. We've provided some of the most common reasons below, but if you're unsure, please contact us and we'll be happy to help you.
Why has my Direct Debit increased?
Are you spending more time at home?Many people have spent more time at home, as a result of Covid-19, including those working from home. This could have resulted in your water consumption increasing. There are many ways to reduce your consumption, such as ordering free, water-saving devices.
Have there been any recent changes in your household?Perhaps the number of people living within the property has increased, due to a new addition or a family member returning home from university.
Other changes could include new appliances, such as a washing machine, dishwasher or power shower, that use more water than your previous appliances.
Take a look at our tips for saving water in the home.
Do you have a leak in your home?An undetected leak in the home can result in your bill increasing, as your water meter is recording higher-than-normal consumption.
A dripping tap, leaking toilet or a leak on hidden pipework can all add up, so it's important to get any leaks repaired as soon as possible.
Find out more about how to identify a leak in the home and what you need to do.
Was your previous bill based on an estimated meter reading?If your previous bill was based on an estimated reading, we may have underestimated how much water we expected you to use. If an actual reading has now been taken, this could result in an increased bill amount.
When your bill arrives, you can check to see whether an estimated or actual reading has been used to calculate your bill. Alternatively, you can log in to MyAccount* to view the details of your latest meter reading.
*If you don't have an account set up already, it's quick and easy to register. All you need is your customer reference number (which can be found on your bill) and an email address.
Do you have an outstanding balance?If you have an outstanding balance from a previous bill, your Direct Debit plan may have been adjusted. This will help you to keep up to date with your ongoing consumption, as well as clearing any outstanding balance.
If you've found yourself facing financial difficulties, we're here to help. We have a number of different support options available, including special tariffs and payment breaks.